Before You Order:

1.1. In our country, some products are prohibited to import. Custom will not give the clearance of these products. So, we suggest our users not to order those products. Here, we are mentioning some of them but we suggest you to learn more about what is prohibited in our country over the internet. We suggest not to order products like- 

  • Walkie-Talkie Set, 
  • Drone, Knife, 
  • Seeds,
  • Electric Cigarette/Vape 
  • Battery, Power Bank  
  • Heavyweight Product
  • Sexual Products, etc. 

In case you place an order for the sexual product, you will get no refund because Aliexpress don’t give the refund for this. 

We will not place the order if you request for these products. In case, unconsciously any order happens, we will not take responsibility to provide clearance of this product.

1.2. If AliExpress provides the refund, you will get this, otherwise not.

1.3. We have to pay full advance to AliExpress. We hold the order placing process till your payment confirmation in advance. There is no option for partial payment. 

1.4. If you use our services and order products through Freebestbd, then the product will be received by Freebestbd. After receiving the product, we will send it to your address for home delivery by courier service.

Product Delivery:

6.1. We don’t include the delivery charge in the invoice. So, you need to pay the courier service after receiving the products. If you receive the products from Dhaka they will charge only 30/- BDT. Outside of Dhaka, it will be 60/- BDT. It’s not fixed. It will vary upon your product size. Moreover, if you don’t receive the product even after delivery, then you have to pay the return charge too. Remind that, we have no pickup point or physical address. So, there is no alternative except home delivery through courier service. 

6.2. We use eCourier, S.A and Sundarban Courier Service for sending your products. Every Monday & Friday is our scheduled shipment days.

6.3. If we get all of your ordered items, automatically it will be sent to your address through couriers. Alternatively, if you request us to deliver the products which already reached out of your ordered items, then we will deliver them. Rest of them will be sent after getting them. Both of the time purchasers will pay the courier charge

Support Policy:

There is no chance to get on-call support. For getting support from our team, you can use the ticket system in our site, or ask support on Facebook Group/Page. 

In the case of support, you need to keep it in mind that, we always assign one of our admins for every order that we get. They are dedicated to helping you with your assigned order number. So, we suggest you be patient and polite if any delay happens.

Tracking:

 We will provide the tracking number manually. It would take 5/7 days from your purchase request. Actually, tracking numbers become available after the shipment of the product by the seller. Sometime it could be late because of vacation, shipment delay or big offers. 

In some cases, the tracking number will not be available because of changing the name or product details by the seller. Then you will get an update after receiving the product.    

CONTACT US

You may reach us here

REPRESENTATIONS AND WARRANTIES

We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties. 

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